Wiki: ILCM

RECORD EMPLOYEE COMPLAINTS
Record Complaints (ILCM) - Complaint
Complaint
Settlement
Location of Incident
Record Complaints (ILCM) - Notes
Record Complaints (ILCM) - Participants

RECORD EMPLOYEE COMPLAINTS#

You may add or maintain employee complaints in the eP through the Record Complaints (ILCM) screen. This form will hold important detailed information about the complaint itself, as well as information about the participants and witnesses to the complaint

The data information for Record Complaints screen may be found on the P2K_LR_COMPLAINTS and P2K_LR_COMPLAINT_PARTICIPANTS tables.

Complaint: This field displays detailed information about the complaint. This field is for display only.

Participant: This field displays information about all the participants involved in the complaint. This field is for display only.

Record Complaints (ILCM) - Complaint#

Complaint#

Entity: The field identifies the entity associated with this complaint. Entity from IDEN (P2K_CM_ENTITIES) is a mandatory field you must enter manually or through LOV (F9) provided.

Complaint: This field is a user-defined code that uniquely identifies the complaint being defined. While you may define the complaint code, there is also the option of setting this field to automatically assign a sequential number to each new complaint entered. You may set up this option through the IMCS screen. Complaint_Code is a mandatory 16-character alphanumeric field you must manually enter.

Date Issued: This field records the date the complaint was issued. Date_Issued is mandatory field you must fill manually or through the calendar provided (F9).

Dispute Type: This field identifies the type of dispute under which this complaint falls. Dispute_Type from ILDT (P2K_LR_DISPUTE_TYPES) is a mandatory field you must fill manually or through the LOV (F9) provided.

Status: This field indicates the status of the complaint. Complaint_Status is a mandatory field you may select from the fixed lexicon X_COMPLAINT_STATUS.

Stage: This field is displays the stage of the complaint. eg Logged, Settled. Complaint_Stage is an optional field you may fill with the user-defined lexicon X_COMPLAINT_STAGE.

Severity: This field indicates the severity of the complaint. Complaint_Severity is an optional field you may fill with the fixed lexicon X_COMPLAINT_SEVERITY.

Incident Date: This field displays the date the complaint incident took place. Date_of_Incident is a mandatory field you must fill manually or with the calendar icon (F9).

Description: This field allows you to provide a short description of the complaint. Description is an optional 50-character alphanumeric field you may fill manually.

Settlement#

Settlement: This field displays any settlement amount that may have come from this complaint. Settlement_Agreement is an optional 18-character numeric field you may fill manually.

Date Closed: This field shows the date of the complaint issue was closed. Date_of_Incident is an optional field you may fill manually or with the calendar provided (F9).

Disciplinary Issue: This field displays the disciplinary issue under which this complaint falls. Disciplinary_Issue from ILDI (P2K_LR_DISCIPLINARY_ISSUES) is an optional field you may fill from the LOV provided (F9).

Decision: This field shows the final decision made on this case. Complaint_Decision is an optional field you may fill from the fixed lexicon X_COMPLAINT_DECISION.

Location of Incident#

If information is added to this area, the data will be displayed in the text box at the top of the ILCM screen. For instance: if a location is identified, the text box at the top of the screen will indicate ‘The Complaint Involves All Employees in Location ‘XXXXX’ if a unit is identified, the text box will indicate ‘The Complaint Involves All Employees in Unit ‘XXXXX’.

Employee #: This field shows the name of the employee whom the complaint is against. For example, if this were a sexual harassment complaint against a supervisor, the supervisor’s name would be displayed here. Employee from IEID (P2K_HR_IDENTITIES) is an optional field you may fill manually or with the LOV (F9) provided.

Name: This field identifies the employee by name. This field will be automatically completed when the Employee # field is filled.

Location: If the complaint is on behalf of an entire location, that location may be entered in this field. Location from IDLN (P2K_CM_LOCATIONS) is an optional field you may fill manually or with the LOV (F9).

Unit: If the complaint is on behalf of an entire unit, that unit may be entered in this field. Unit from IDUN (P2K_CM_UNITS) is an optional field you may fill manually or with the LOV (F9).

Department: If the complaint is on behalf of an entire department, that department may be entered in this field. Department from IDDP (P2K_CM_DEPARTMENTS) is an optional field you may fill manually or with the LOV (F9).

Escalate Grievance: This button can be used to escalate a complaint into a grievance.

View Grievance: If a grievance has been created from this complaint, this button can be used to take you to the Record Grievances (ILGV) screen.]

Record Complaints (ILCM) - Notes#

Witness Information: This field allows you to provide additional information about the witnesses involved. Incident_Witnesses_Info is an optional 4000-character alphanumeric field you may enter manually.

Union Notes: This field allows you to provide additional information associated with the union involved. Union_Reference is an optional 4000-character alphanumeric field you may enter manually

Contact Information: This field allows you to provide additional information from and associated with the union contract. Contact_Reference is an optional 4000-character alphanumeric field you may enter manually.

Record Complaints (ILCM) - Participants#

This area will identify the participants in the complaint. At least one participant must be entered.

Participant Type: This field identifies the type of participation for this individual. Participant_Type is a mandatory fixed lexicon you must fill with the fixed lexicon X_PARTICIPANT_TYPE provided.

Description: This field allows you to provide a short description of the participant. Description is an optional 50-character alphanumeric field you may fill manually.

Settlement Amount: If the participant has received a settlement amount through this grievance, this amount may be listed here. Settlement_Amount is an optional 18-character numeric field you may fill manually.

Employee Name OR Contact Name: These fields display the identity of the participant. You may only complete one of these fields. For internal participants, use the Employee Name field and for external participant, use the Contact Name field. Identity is derived from both the IDEN (P2K_HR_IDENTITIES) and IECT (P2K_HR_CONTACTS) tables. This is a mandatory field you may fill manually or retrieve from the LOV provided.

Participant Type: This field identifies if the participant is an employee (internal) or a contact (external). Type will default in once the ‘Name’ field has been filled.

Address: This field identifies the street address of the participant being defined. Address will default in once the ‘Name’ field has been filled.

Locality: This field identifies the city or town of the participant being defined. Locality will default in once the ‘Name’ field has been filled.

Phone: This field identifies the phone number for the participant. Phone will default in once the ‘Name’ field has been filled.

Participant Text: This field allows you to provide additional information about this participant. Participant_Info is an optional 4000-character alphanumeric field you may enter manually.

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