RECORD EMPLOYEE COMPLAINTS#
You may add or maintain employee complaints in the application through the Record Complaints (ILCM) screen. This form will hold important detailed information about the complaint itself, as well as information about the participants and witnesses to the complaint
The data information for Record Complaints screen may be found on the P2K_LR_COMPLAINTS and P2K_LR_COMPLAINT_PARTICIPANTS tables.
- Complaint
- This field displays detailed information about the complaint. This field is for display only.
- Participant
- This field displays information about all the participants involved in the complaint. This field is for display only.
Record Complaints (ILCM) - Complaint#
Complaint#
- Entity
- The field identifies the entity associated with this complaint. Entity from IDEN (P2K_CM_ENTITIES) is a mandatory field you must enter manually or through LOV (F9) provided.
- Complaint
- This field is a user-defined code that uniquely identifies the complaint being defined. While you may define the complaint code, there is also the option of setting this field to automatically assign a sequential number to each new complaint entered. You may set up this option through the IMCS screen.
- Date Issued
- This field records the date the complaint was issued.
- Dispute Type
- This field identifies the type of dispute under which this complaint falls. Dispute_Type from ILDT (P2K_LR_DISPUTE_TYPES) is a mandatory field you must fill manually or through the LOV (F9) provided.
- Status
- This field indicates the status of the complaint.
- Stage
- This field is displays the stage of the complaint. eg Logged, Settled.
- Severity
- This field indicates the severity of the complaint.
- Incident Date
- This field displays the date the complaint incident took place.
- Description
- This field allows you to provide a short description of the complaint.
Settlement#
- Settlement
- This field displays any settlement amount that may have come from this complaint.
- Date Closed
- This field shows the date of the complaint issue was closed.
- Disciplinary Issue
- This field displays the disciplinary issue under which this complaint falls. Disciplinary_Issue from ILDI (P2K_LR_DISCIPLINARY_ISSUES) is an optional field you may fill from the LOV provided (F9).
- Decision
- This field shows the final decision made on this case.
Location of Incident#
If information is added to this area, the data will be displayed in the text box at the top of the ILCM screen. For instance: if a location is identified, the text box at the top of the screen will indicate ‘The Complaint Involves All Employees in Location ‘XXXXX’ if a unit is identified, the text box will indicate ‘The Complaint Involves All Employees in Unit ‘XXXXX’.- Employee #
- This field shows the name of the employee whom the complaint is against. For example, if this were a sexual harassment complaint against a supervisor, the supervisor’s name would be displayed here.
- Name
- This field identifies the employee by name. This field will be automatically completed when the Employee # field is filled.
- Location
- If the complaint is on behalf of an entire location, that location may be entered in this field.
- Unit
- If the complaint is on behalf of an entire unit, that unit may be entered in this field.
- Department
- If the complaint is on behalf of an entire department, that department may be entered in this field.
- Escalate Grievance
- This button can be used to escalate a complaint into a grievance.
- View Grievance
- If a grievance has been created from this complaint, this button can be used to take you to the Record Grievances (ILGV) screen.]
Record Complaints (ILCM) - Notes#
- Witness Information
- This field allows you to provide additional information about the witnesses involved. Incident_Witnesses_Info is an optional 4000-character alphanumeric field you may enter manually.
- Union Notes
- This field allows you to provide additional information associated with the union involved.
- Contract Information
- This field allows you to provide additional information from and associated with the union contract.
Record Complaints (ILCM) - Participants#
This area will identify the participants in the complaint. At least one participant must be entered.
- Participant Type
- This field identifies the type of participation for this individual.
- Description
- This field allows you to provide a short description of the participant.
- Settlement Amount
- If the participant has received a settlement amount through this grievance, this amount may be listed here.
- Employee Name OR Contact Name
- These fields display the identity of the participant. You may only complete one of these fields.
- * For internal contacts, use the Employee Name field. The link to IEID (P2K_HR_IDENTITIES) is made through the foreign key EID_ID.
- * For external contacts, use the Contact Name field. The link to IECI (P2K_HR_CONTACTS) is made through the foreign key ECT_ID.
- Participant Type
- This field identifies if the participant is an employee (internal) or a contact (external). Type will default in once the ‘Name’ field has been filled.
- Address
- This field identifies the street address of the participant being defined. Address will default in once the ‘Name’ field has been filled.
- Locality
- This field identifies the city or town of the participant being defined. Locality will default in once the ‘Name’ field has been filled.
- Phone
- This field identifies the phone number for the participant. Phone will default in once the ‘Name’ field has been filled.
- Participant Text
- This field allows you to provide additional information about this participant.
