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RESET USER PASSWORD#

The Reset User Password (IMRU) screen is used to reset passwords in the system.

While In the area of Self Service the passwords are referred to as PINs, are not limited to using only numbers. The PINs really are passwords and operate the same way.

You can reset with a password manually, or have the system generate a password. Users with authorization to reset passwords should be given access to the IMRU screen.

User

The user name whose password you are changing

Description

New Password

The new password you wish to set it to. This must conform to your password rules defined in (IMAR). A new password must be supplied or the "generate" toggle must be turned on.

Confirm Password

If the new password is being supplied, it must be entered a second time to ensure that it

has been keyed correctly.

Or Generate New Password

If you toggle Generate New Password, the system generates a password, there will be a pop up telling you what that new password is, which you can give to the user.

Force Password Change

If you turn this toggle on, the user will be prompted to change their password again when they next log on.

Password validation is done as soon as the security administrator clicks the Save button. If the validation fails, the security administrator is notified in a dialog. Password changes that pass the validation are effective immediately. System generated passwords are displayed back to the security administrator to be given to the user. If the user has an email address on file, the new password will be sent to the user by email.

Extreme caution should be used when changing the “P2K” user password. Changing this password will stop the application from functioning as the application server will no longer be able to access the database. This password should only be changed when there is no one on the system. P2K is a special user who is the owner of the system schema.

Currently, the following steps should be taken to change the “P2K” user password:

1. Replace the normal link to get into the Professional and all Self Service applications with a “system temporarily unavailable” web page.
2. Ensure that everyone is out of the system.
3. If you are using the Vertex server, ensure that the process is running and connected to the data base.
4. Change the P2K password through the professional interface and immediately exit the system.
5. Reset the P2K user password using the Admin Console and restart the application in the OAS.
6. Bring up the Professional and all Self Service applications and confirm that everything is OK.
7. Restore the normal links to get into the Professional and all Self Service applications so users can continue.