Removing a Customer from Support Access#
- Change CCare status to NOSERV
- Change FTP Password
- Remove access from Release Wiki
- Go to the License Groups and remove the customer from the groups they were part of
- Go into the Admin Interface and delete the customer user
To completely remove the customer#
- Any databases with the customer data should have its contents dropped
- Any database dump files should be deleted
- Removing from Release Wiki
- Go to the Customer's Custom Patch page
- Any attachments on this page should be deleted
- Then the page itself can be deleted
- Move their folder from \\Pandora\Customers to \\Pandora\Customers
zz-OLD_Customers- Note that this means their case attachments will not be accessible from CCare