!!Removing a Customer from Support Access #Change CCare status to NOSERV #Change FTP Password #Remove access from Release Wiki ## Go to the License Groups and remove the customer from the groups they were part of ## Go into the Admin Interface and delete the customer user !To completely remove the customer # Any databases with the customer data should have its contents dropped # Any database dump files should be deleted # Removing from Release Wiki # Go to the Customer's Custom Patch page ## Any attachments on this page should be deleted ## Then the page itself can be deleted # Move their folder from ~\\FileServer\Customers to ~\\FileServer\Customers\\zz-OLD_Customers #*__Note that this means their case attachments will not be accessible from CCare__ # Delete all attachments to cases in Customers\xxx\Support\cases [HighLine.Standard Operating Procedures]