Steps to Remove an Employee (technical steps)#

Note that not all steps may be necessary.

Network User

Tech to disable user's Active Directory entry

FTP

Tech to remove user, on Pandora in Filezilla Server interface

Email

Deactivate/Forward email address on ExchangeServer

Remove to any Aliases (mail distribution lists) required

CCare

Blank out password and remove [X] available toggle for Agent in CCare.

WebEx

Deactivate user, in the site administration / Edit User List page

Knowledgebase Wiki

Remove user through the Brevis Oracle Enterprise Manager, following steps below

ReleaseWiki

If user is customer facing and has access to the Release information, follow the steps below (Administrator required)

LastPass

Remove user from LastPass using admin console. (Administrator required)

PD Only

Remove/Deactivate SVN user

Removing User on the Knowledgebase Wiki#

1. Connect to the Brevis enterprise manager and sign in
2. Click on the Wiki Application
3. Click on the Administration Link
4. Click on the Security Providers icon
5. Click on the Instance Level Security button
6. Click on Realms
7. Click on the number under Users
8. Click on the trash can beside the user name (under the delete column)
9. Click Yes

Removing a User from the ReleaseWiki#

1. In the Admin Interface, on the Groups tab

• Click the HighLine link (also reached from HighLine Employees link at left)
• Select Edit group tab
• Remove the line with the user name
• Click Save group

2. If the user was also an Admin for the ReleaseWiki, then repeat the above steps to remove the user from the Admin group 3. Remote desktop to MAIA

• Navigate to d:\Release\Configuration in Explorer
• Open userdatabase.xml with a text editor
• Locate the line with the user name.
• Delete the entire <user ....> </user> tag
• Save the file

HighLine.Standard Operating Procedures