Notes prior to 5.05
Note that when using LDAP, there is a length restriction on the password of 16 characters (the input field on the Self-Service login page cannot accept more than 16 characters, apart from any other actual field length issues in the database). Therefore, if a user`s password on the Active Directory server is longer than 16 characters, they would need to have their network password reset to one that is 16 characters or less in order for that user to be able to login to Self-Service.