Wiki: IMRU

RESET USER PASSWORD#

The Reset User Password (IMRU) screen is used to reset passwords in the system.

In the area of Self Service the passwords are referred to as PINs, but you wouldn't use just a set of numbers. The PINs really are passwords and operate the same way.

You can reset with a password manually, or have the system generate a password.

User: The user name whose password you are changing

New Password: The new password you wish to set it to. This must conform to your password rules defined in IMAR

Confirm password: re-enter the password

Or generate new password: If you toggle Generate New Password, the system generates a password, there will be a pop up telling you what that new password is, which you can give to the user.

Force Password Change: If you turn this toggle on, the user will be prompted to change their password again when they next log on.

Extreme caution should be used when changing the “P2K” user password. Changing this password will stop the application from functioning as the application server will no longer be able to access the database. This password should only be changed when there is no one on the system. P2K is a special user who is the owner of the system schema.

Currently, the following steps should be taken to change the “P2K” user password:

Replace the normal link to get into the CSS, SS and EP applications with a “system temporarily unavailable” web page.
Ensure that everyone is out of the system.
If you are using the Vertex server, ensure that the process is running and connected to the data base.
Change the P2K password through the professional interface and immediately exit the system.
Reset the P2K user password using the Admin Console and restart the Application in the OAS.
Bring up the CSS, SS and EP applications and confirm that everything is OK.
Restore the normal links to get into the CSS, SS and EP applications so users can continue.