Currently, the following steps should be taken to change the “P2K” user password:

1. Replace the normal link to get into the Professional and all Self Service applications with a “system temporarily unavailable” web page.
2. Ensure that everyone is out of the system.
3. If you are using the Vertex server, ensure that the process is running and connected to the data base.
4. Change the P2K password through the professional interface and immediately exit the system.
5. Reset the P2K user password using the Admin Console and restart the application in the OAS.
6. Bring up the Professional and all Self Service applications and confirm that everything is OK.
7. Restore the normal links to

Notes#

get into the Professional and all Self Service applications so users can continue.