This field shows the final decision made on this case.
X_COMPLAINT_DECISION is a user defined lexicon with the following starter set of values:
| Saved Value | Displayed Value |
|---|---|
| 00 | Not Specified |
| 01 | Still Open |
| 02 | Settled |
| 03 | Dropped |
| 04 | Denied |
| ES | Escalated |
Notes #
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