A Complaint is an informal, less serious dispute between an individual and an employer that may eventually, but not necessarily, lead to a grievance.

A [Grievance] is a formal dispute between a union, set of employees or an individual and a company that is based on clauses in a labor agreement.

The Define Dispute Types ([ILDT]) screen allows you to identify the specific types of disputes, both general and those dispute types unique to your company. 
For example, a dispute type might be a violation of the labor agreement, harassment, violation of the promotion process or unequal pay.

You may add or maintain employee complaints in the eP through the Record Complaints ([ILCM]) screen. This form will hold important detailed information about the complaint itself, as well as information about the participants and witnesses to the complaint.

The Report Complaints ([RLCM]) form allows you to produce a report providing information about the complaints recorded in [ILCM].